North Essex

Mid Essex

South Essex

West Essex


SOS Project Volunteer

About the role


Be part of the SOS Project team providing support to those in need. Volunteers should demonstrate the ability to listen, help, support, communicate, smile, respect confidentiality, be a calming influence, direct to or contact other services and most important of all – want to help others. There will also be an opportunity to get involved with the on-board medics assisting them where needed.


Town Centre, Chelmsford 

Key Responsibilities

  • To be sensitive to Service User’s and visitor’s needs and their requests for help and not be judgemental as to why they need your help.
  • Provide a listening ear to any Service User or visitor who wishes to talk in confidence to a volunteer.
  • Engage with people passing the SOS Project or by walking around the town in pairs talking to visitors and night clubbers about the SOS Project, what we do, our telephone number and where to find us.
  • Dealing with issues such as the inability of Service User’s to get home safely on their own.
  • Talking to various Service User’s and visitor’s who approach the SOS Project about a wide range of subjects such as alcohol misuse, drug misuse or being a victim of harassment or intimidation.
  • Sign posting Service User’s and visitor’s to the right teams using the useful numbers we have stored on the SOS Project. i.e. Domestic Violence Helpline, Rape Helpline, Mental Health Crisis Team.
  • Looking after any Service User that may be under the influence of alcohol or drugs.
  • Completing monitoring forms on any Service User so that this information can be fed back to the SOS Project Co-Ordinator and these statistics can be used to gain more funding.
  • Ensure that the table outside the SOS Project is stocked with water bottles, cards with the SOS Project phone number on and collection boxes if visitors wish to donate.
  • To adhere to all guidelines, policies and procedures in place at Open Road.
  • To promote the equality, diversity, rights and responsibilities of all individuals. 

Training Provided​

All Open Road Volunteers are asked to complete the following training:

  • Induction
  • Health and Safety Essentials
  • Equality and Diversity
  • Information Governance
  • Safeguarding Adults
  • Safeguarding Children
  • Dual Diagnosis
  • Effect of Drugs and Alcohol Referral Routes – Basic Understanding
  • SMMGP (Substance Misuse Management in General Practice) Customer Service
  • Customer Service

Volunteering for the Head Office team will also give you access to many other training programmes specific to other Open Road projects. 

Duration and availability

We need volunteers to cover between 10pm and 4am every Friday, Saturday and Bank Holiday Sunday night. We need you to be honest and tell us how much time you can commit to the SOS Bus, and only ask that you kindly commit to a minimum of one night a month, however you may do more if you wish.

Must be over 18, provide 2 satisfactory references and complete an application for Enhanced DBS Disclosure (arranged by Open Road) 

How do I contact the Open Road Volunteer Team?

For volunteer enquiries, please email .(JavaScript must be enabled to view this email address) or call Head Office Volunteer Team on 01206 369782